A1. Please visit the Ajman Bank Rewards Portal: www.ajmanrewards.ae
A2. No, Ajman Bank Online banking credentials cannot be used. To transact on the Ajman Bank Rewards portal, you will be required to separately register/login on www.ajmanrewards.ae
A3. Yes, the registration/log-in process on Ajman Bank Rewards website is independent of your access to Ajman Bank's online banking.
A4. You can view your Ajman Bank Rewards on Account Summary in the My Account section or it is displayed on the bottom left corner, when you are logged in to your account.
A1. Please visit www.ajmanrewards.ae and follow the steps listed
A2. Please visit www.ajmanrewards.ae and follow the steps listed
A3. On entering wrong password more than three times, the account will be locked out.
A4. Please visit www.ajmanrewards.ae and follow the steps listed
A5. The OTP will only be sent across on your registered mobile number with Ajman Bank.
A6. Yes, rewards earn by transaction can be viewed on the Transaction Summary on My Account Page.
A7. Yes, the Redemption History can be viewed on My Redemption Tab, on My Account Page.
A8. Yes, source of your earns can be viewed under Transaction Summary on My Account Page.
A1. You can redeem your Ajman Bank Rewards at more than 300 airlines and more than 300,000 hotels worldwide. Besides, you can redeem the Ajman Bank Rewards to book Marhaba services, Visa assistance, sports experience, holiday packages, etc.
A2. There are no redemption charges for Ajman Bank Rewards.
A3. Yes, you can redeem your Ajman Bank Rewards for family members and friends.
A4. The portal generates e-Receipt and e-Ticket and sends the same to your registered email-id. This will also be available in the My Redemption tab. You may click on the same for viewing or you may choose to email the receipt to your email id. You can also call Ajman Bank contact center on 800-22 in case you do not receive the e-Ticket within 24 hours of booking / redemption.
A5. If a confirmation page doesn't display once you complete your booking, please check for a confirmation under the Redemption section. In case Ajman Bank Rewards have been deducted and you cannot see the purchased product, kindly call us on 800-22 and we will be happy to resolve.
A6. Yes, you can book one infant per adult on Ajman Bank Rewards. As per airline rules, the age of the infant must be below 24 months as on the date of travel. Please make sure that you carry valid proof-of-age document at the time of check-in. The infant is not awarded a seat on the flight and they have to travel with the accompanying adult.
A7. A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers, you will have to re-start the booking process for the additional travelers. Airlines rules apply.
A8. Due to the dynamic nature of airline fares, it may happen that when you confirm the booking after entering passengers details, the seats at your selected fare are sold out leading to increased fare. In case the fare has gone up, you may modify the search and select a cheaper flight.
A9. Ajman Bank Rewards does not offer a pre-seating option. However, you can do web check-in for your flights through the airline portal and select your seats before you travel.
A10. You can check-in in three ways.
A11. Please note that airline restrictions on baggage apply to both checked-in bags as well as cabin baggage. Kindly contact the airline directly or visit their website for accurate details regarding baggage limit.
A12. We do not allow child below 12 years to be booked individually. Please contact your airline to create the booking of child directly with them.
A13. Just login to your account and visit the My Redemption tab. The redemption tab contains your past redemptions. Just click on the relevant link to view your ticket.
A14. No, Ajman Bank Rewards website does not support this feature. Please contact the airline directly.
A15. Please call the number 04 -3166579 printed on your redemption receipt (eTicket) to make required amendments - date and time change or upgrade or any other change. Please note that, the airline may charge a fee to amend the tickets. In case of cancellation, we cannot refund the Ajman Bank Rewards already redeemed.
A1. Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. You can directly check with your hotel and they will help you with the request, which is subject to the terms and conditions of the hotel.
A2. When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of guests in your search or contact the hotel when you are travelling. It is subject to the terms & conditions of the hotel.
A3. Please book your room and contact the hotel at the number mentioned on your e-reservation receipt. Please note that your requests are subject to the terms and conditions of the hotel.
A4. The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel's reservation department is closed). Please note that this does not apply to bookings made for the same day.
A5. Typically, the hotel check-in time is after 2:00 pm (local time). Please check with your specific hotel for its exact check-in time.
A6. Please check the details with your specific hotel for confirmation. It is subject to the hotel terms & conditions.
A7. Please check the details with your specific hotel for confirmation. It is subject to the hotel terms & conditions.
A8. Please log in to your Ajman Bank Rewards Account and visit the My Redemption page. You should be able to see the link depicting your hotel booking. Just click on this link and you can view your receipt.
A9. Your booking cannot be cancelled and the miles and booking amount is non-refundable.
A10. Please refer through the hotel's booking policy mentioned on the booking page and in the printed e-reservation slip, while making the reservation. Please keep in mind that irrespective of what the hotel's booking policy says, you cannot cancel your booking.
A11. Ajman Bank Rewards for cancelled bookings are non-refundable. We recommend you check your booking selection prior to any redemption
A1. Ajman Bank Rewards can also be redeemed for various vouchers for purchasing products through an online shop. The vouchers are available across, Electronics, Health and Fitness, Jewelry, Apparel etc.
A2. The steps to redeem your Ajman Bank Rewards are as follows:
A3. All the conditions pertaining to voucher are clearly mentioned on the voucher. The voucher also carries the number of the merchant where any query with regards to the voucher could be made.
A4. In case you would like to purchase an item from the merchant, which is valued more than the actual voucher value, you can do so by paying the balance amount through your Ajman Bank Card.
In case the purchased value is lesser, you will not be entitled for any refund on the voucher value.
A5. Vouchers can be reprinted by accessing the 'My redemption' tab.